Frequently Asked Questions
Clear answers regarding our custom software contracts, GoFrugal ERP integration licensing, support SLAs, and development process.
Does Cybernetix IT work with clients in the United States and United Kingdom?
Yes. Cybernetix IT provides remote custom software engineering, WooCommerce and Shopify development, e-commerce speed optimization, API middleware, and ongoing technical maintenance for small and medium-sized businesses (SMBs) across the USA, UK, UAE, and worldwide. We overlap with US Eastern/Pacific and UK GMT/BST business hours for seamless communication.
How does real-time POS to online e-commerce inventory sync work?
We build custom REST webhook middleware connecting your WooCommerce or Shopify storefront directly to your physical store's ERP or SQL database. Every time an item scans at a retail counter or ships from a warehouse, online stock reconciles in real time—preventing overselling and eliminating manual spreadsheet reconciliation.
Can you fix WooCommerce checkout bugs, slow page speed, and broken plugins?
Yes. We specialize in diagnosing and resolving WooCommerce cart/checkout AJAX conflicts, Core Web Vitals bottlenecks, slow MySQL queries, payment gateway webhook failures (Stripe, PayPal, Square, bKash), and custom WordPress plugin development without disrupting live store orders.
Is Cybernetix IT an authorized GoFrugal Partner in Bangladesh?
Yes. Cybernetix IT (established 2017 in Chattogram, Bangladesh) is an official Authorized GoFrugal Solution Partner. We manage official ERP licensing, hardware configurations (barcode scales, thermal printers, POS terminals), multi-branch supermarket setups, pharmacy batch/expiry control, and custom bi-directional API bridges.
What business processes can you automate using APIs and AI workflows?
Using custom PHP/Node.js/Python middleware, n8n, Make, and OpenAI APIs, we automate shipping label generation (DHL, ShipStation, FedEx, Royal Mail, Pathao, Steadfast), real-time payment IPN reconciliation, invoice OCR extraction, CRM lead routing, and automated WhatsApp/SMS customer notifications.
What is your custom software development methodology and tech stack?
We follow a 7-stage engineering lifecycle: Discovery, UI/UX Design, Technical Architecture, Modular Build, QA & Load Testing, Zero-Downtime Deployment, and Post-Launch Scale. Our core stack includes PHP (OOP), Node.js, Python, React, WordPress/WooCommerce, Shopify Liquid, MySQL, PostgreSQL, MS SQL Server, Redis, Docker, and AWS.
Who owns the source code and intellectual property after project delivery?
You retain 100% ownership of all custom source code, database schemas, and documentation upon project completion. We build modular, standards-compliant architectures with zero vendor lock-in, and we gladly sign mutual Non-Disclosure Agreements (NDAs) prior to technical discovery.
What post-launch maintenance and support options are available?
Every custom build and ERP deployment includes dedicated post-launch handover support. We also provide flexible monthly retainer and Service Level Agreement (SLA) packages featuring 24/7 uptime monitoring, security patching, automated off-site cloud backups, and priority engineering response.
Have a Question Not Listed Here?
Get in touch with our engineering team and we'll be glad to help clarify your options.